Bike Rentals

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Frequently Asked Questions

1. General Information

1.1 What types of bikes do you offer for rent?
We offer a wide range of bicycles to suit every need:

  • City Bikes: Perfect for exploring Krakow’s streets and paths.
  • Electric Bikes (E-Bikes): For effortless rides with pedal-assist technology.
  • Mountain Bikes: Designed for rugged trails and outdoor adventures.
  • Children’s Bikes: Available in various sizes to suit young riders.
  • Tandem Bikes: Great for couples or friends riding together.

1.2 Where is your rental shop located?
Our shop is centrally located at Józefa Dietla 71, Krakow, 31-050, Poland.

1.3 What are your operating hours?
We are open daily from 9:00 AM to 7:00 PM. During peak seasons, hours may be extended—check our website or contact us for the latest updates.

1.4 Do I need to make a reservation, or can I walk in?
While walk-ins are welcome, we highly recommend making a reservation to secure your preferred bike type, especially during busy seasons.

1.5 How can I contact you?
You can reach us through:


2. Reservations and Booking

2.1 How do I reserve a bike?
Reservations can be made in three ways:

  1. Online: Use our online booking system.
  2. By Phone: Call us at +48 884 853 954.
  3. In-Person: Visit our shop to make a reservation.

2.2 What details are required to book a bike?
We’ll need:

  • Full Name
  • Contact Information (phone or email)
  • Bike Type
  • Rental Duration
  • Pickup Date and Time

2.3 Is a deposit required?
Yes, a refundable deposit is required to confirm your booking. The amount depends on the bike type and rental duration.

2.4 What is your cancellation policy?

  • 24+ hours before the rental period: Full refund.
  • Less than 24 hours: 50% cancellation fee.
  • No-shows: No refund.

2.5 Can I modify my reservation after booking?
Yes, you can modify your booking based on availability. Contact us as early as possible to make changes.


3. Rental Period and Rates

3.1 What are your rental rates?
Rental rates vary based on bike type and duration. Please refer to our pricing page for details.

3.2 What is the minimum rental period?
The minimum rental period is 1 hour.

3.3 Do you offer discounts for long-term rentals?
Yes, we offer competitive discounts for long-term rentals. Contact us for more information.

3.4 Are there additional fees?
Additional charges may apply for:

  • Late Returns: 20 PLN/hour beyond the agreed return time.
  • Damage or Loss: Repair or replacement costs for damaged or lost equipment.

3.5 Is insurance included in the rental?
Insurance is not included but can be added for theft protection at an additional cost.


4. Payment and Deposits

4.1 What payment methods do you accept?
We accept:

  • Credit/Debit Cards
  • Cash
  • Online Payments

4.2 When is payment required?
Full payment, including the deposit, is due before the rental period begins.

4.3 How is the security deposit refunded?
The deposit is refunded via the original payment method after the bike is returned and inspected.

4.4 Are there extra fees for accessories?
Basic accessories (helmets, locks, lights) are included in the rental price. Premium accessories may incur additional fees.


5. Bike Pickup and Return

5.1 Where do I pick up the bike?
Bikes can be picked up at Józefa Dietla 71, Krakow.

5.2 Can I return the bike to a different location?
No, bikes must be returned to the same location unless otherwise arranged.

5.3 What if I return the bike late?
Late returns incur a fee of 20 PLN/hour, up to the cost of an additional rental day.

5.4 Do you offer delivery or pickup services?
Yes, delivery and pickup services are available for an additional fee. Contact us for details.


6. Bike Maintenance and Safety

6.1 Are the bikes inspected before rental?
Yes, all bikes are thoroughly inspected and maintained before being rented out.

6.2 What should I do if the bike breaks down?
Contact us immediately at +48 884 853 954. We’ll assist with repairs or provide a replacement.

6.3 Are helmets provided?
Yes, helmets are included with every rental at no extra charge.

6.4 Do you provide child seats or trailers?
Yes, child seats and trailers are available for an additional fee.


7. Tours and Routes

7.1 Do you offer guided bike tours?
Yes, we provide guided tours that showcase Krakow’s landmarks, history, and scenic routes. Check our tours page for details.

7.2 Can I access self-guided routes?
Absolutely! Downloadable maps and suggested routes are available on our website.

7.3 Are there bike-friendly paths in Krakow?
Krakow has many bike-friendly paths, including trails along the Vistula River and through historic districts. Our team can recommend routes based on your preferences.


8. Additional Services

8.1 Do you rent bikes for delivery services like Uber Eats or Glovo?
Yes, we offer specialized long-term rental plans for couriers, including durable bikes and maintenance support.

8.2 Can I rent accessories separately?
Yes, accessories like locks, lights, and panniers are available for individual rental.

8.3 Do you offer custom packages for groups or events?
Yes, we create tailored packages for groups, corporate events, and team-building activities. Contact us for details.


9. Legal and Safety Information

9.1 Is a rental agreement required?
Yes, all renters must sign a rental agreement and provide a valid ID before the rental period begins.

9.2 Do I need to follow specific safety rules?
Yes, all renters must adhere to local traffic laws and wear safety gear as required.

9.3 What happens if the bike is stolen?
In the event of theft, the renter is responsible for covering the cost of the bike unless theft insurance has been purchased.

For more questions, feel free to contact us:

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